Privacy Policy

Last updated: 04/10/2026

AtheroCare (“AtheroCare”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit atherocare.com (the “Site”), purchase our products, contact us, create an account, or otherwise interact with our Services.

By using the Site or our Services, you acknowledge that you have read and understood this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, Services, technology, or applicable privacy laws.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and publish the revised version on the Site.

We encourage you to review this Privacy Policy periodically.

How We Collect and Use Your Personal Information

We collect personal information that you provide directly to us, information collected automatically when you use the Site, and information we receive from third parties where permitted by law.

We may use personal information to:

provide, process, and deliver products and Services;
process payments and orders;
communicate with you about orders, products, enquiries, and Services;
provide customer support;
manage customer accounts;
send marketing communications where you have consented or where otherwise permitted by law;
improve our products, Site, Services, and customer experience;
understand how customers use our Site and products;
detect, prevent, and investigate fraud, misuse, security incidents, or unlawful activity;
comply with legal and regulatory obligations; and
otherwise operate and administer our business.

What Personal Information We Collect

The personal information we collect depends on how you interact with us.

It may include:

name;
billing and shipping address;
email address;
telephone number;
account information;
order and purchase history;
payment and transaction information;
communications and enquiries you send to us;
information you provide when completing forms;
information relating to product reviews or other content you submit; and
technical information relating to your use of the Site.

We only seek to collect information that is reasonably necessary for the relevant purpose.

Information You Provide Directly

You may provide personal information when you:

create or manage an account;
place an order;
complete a form;
contact customer support;
subscribe to communications;
submit a product review or other content;
participate in a promotion or survey; or
otherwise communicate with us.

Information Collected Automatically

When you visit the Site, certain information may be collected automatically.

This may include:

IP address;
browser type and version;
device type;
operating system;
pages visited;
referring website;
date and time of visits;
general location information derived from technical data; and
information about how you interact with the Site.

This information may be used to operate, secure, analyse, and improve the Site and Services.

Third-Party Services

We may use third-party service providers to help us operate our business and provide the Site and Services.

These providers may include services relating to:

payment processing;
shipping and fulfilment;
website hosting and infrastructure;
analytics;
customer communications;
email delivery;
fraud prevention;
security;
customer support; and
website functionality.

These providers may receive personal information where necessary to provide their services to us.

We expect third-party service providers to handle personal information in accordance with applicable privacy requirements and their own privacy policies.

How We Use Personal Information

We may use personal information for the purposes described in this Privacy Policy, including to:

fulfil orders;
arrange delivery;
process refunds and returns;
provide customer support;
maintain customer accounts;
communicate with customers;
send transactional communications;
send marketing communications where permitted;
personalise or improve the Site and Services;
analyse sales and customer behaviour;
maintain the security of the Site;
investigate suspected fraud or misuse;
protect our rights and property;
meet legal obligations; and
manage and operate our business.

We will not use personal information for a materially different purpose where doing so would be inconsistent with applicable privacy laws.

Cookies

The Site may use cookies and similar technologies.

Cookies are small data files that may be stored on your device when you visit a website.

We may use cookies to:

keep the Site functioning correctly;
remember preferences;
maintain shopping and account functionality;
understand how visitors use the Site;
improve performance;
support security; and
provide relevant communications or marketing where permitted.

You may be able to control or disable cookies through your browser settings. Some Site functionality may not operate correctly if certain cookies are disabled.

Disclosure of Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include disclosure to:

payment providers;
shipping and delivery providers;
fulfilment providers;
technology and hosting providers;
analytics providers;
customer service providers;
professional advisers;
contractors and service providers;
insurers;
government authorities or regulators where required; and
other parties where disclosure is required or permitted by law.

We do not sell personal information as a business practice.

User-Generated Content

If you submit reviews, comments, photographs, testimonials, or other content to us, that content may be published on the Site or used in connection with our business where you have provided permission or where otherwise permitted by law.

Please consider carefully what personal information you include in content you submit publicly.

Third-Party Websites

The Site may contain links to websites operated by third parties.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Children’s Data

The Site and Services are not directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate action.

Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include technical, administrative, and organisational safeguards appropriate to the nature of the information and the risks involved.

No method of transmission or electronic storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide Services, maintain business records, resolve disputes, enforce agreements, and meet legal, accounting, or regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate.

Your Privacy Rights

Depending on your circumstances and applicable law, you may have rights relating to your personal information, including the right to:

request access to personal information we hold about you;
request correction of inaccurate or incomplete information;
withdraw consent where processing is based on consent;
opt out of marketing communications; and
make a complaint about how we handle your personal information.

Some requests may be subject to legal requirements or exceptions.

You can unsubscribe from marketing communications by using the unsubscribe instructions provided in the relevant communication or by contacting us.

Privacy Complaints

If you believe that we have handled your personal information incorrectly, you can contact us using the details below.

We will consider and respond to your complaint within a reasonable period.

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant privacy regulator.

For Australian privacy matters, you may contact the Office of the Australian Information Commissioner (OAIC).

International Users

AtheroCare operates from Australia and provides products and Services to customers internationally.

Depending on where you are located, your personal information may be transferred to, stored in, or processed in countries outside your country of residence.

Where required by applicable law, we will take reasonable steps to ensure that appropriate safeguards are applied to international transfers of personal information.