Help & Support
Frequently Asked Questions
General
What is AtheroCare?
AtheroCare is dedicated to heart health.
We support thousands of people around the world by connecting them with quality products, supplements, trusted health professionals and clear information related to heart health.
Our work is guided by quality, transparency and integrity. We bring together carefully selected products, professional expertise and educational resources to provide a focused and reliable source of information.
If you have any further questions please contact us using the live chat or the contact form at the bottom of this page.
Where is AtheroCare located?
AtheroCare operates from Australia, and we ship our products worldwide.
Can I claim on Medicare?
Unfortunately, Medicare benefits are not claimable for any products or programs that AtheroCare currently offers.
What is AtheroCare’s approach to sustainability?
We are committed to sustainability by minimizing waste, sourcing responsibly, and continually improving our packaging to reduce environmental impact.
How does AtheroCare handle customer feedback?
Customer feedback is invaluable to us. We regularly review suggestions to improve our products and services.
You can share your thoughts via the contact form at the bottom of this page.
Where can I find more information?
If you have any further questions please contact us via our live chat or by using the contact form at the bottom of this page.
Order Information
Is there a minimum order amount?
No, there is no minimum order amount. You are welcome to purchase as much or as little as you need.
However, please note that in some countries, regulations may limit the purchase of supplements to a 3-month supply per order.
Make sure to check your local guidelines before placing a larger order.
What does "Low Stock" mean on your store?
When a product is marked as “Low Stock,” it means our inventory is running low, and there is a chance of delays in shipping. However, we will process your order as soon as possible and keep you updated on its status.
What does "Pre-Order" mean, and how does it work?
Occasionally on some products you may see the option to “Pre-order”
A Pre-Order allows you to reserve a product before it officially launches or becomes available.
When you pre-order, payment is processed immediately to secure your item, which will ship on the estimated release date provided.
We will send a confirmation and tracking information once it’s on the way.
How do I use a discount code?
To use a discount code, follow these steps during checkout:
- Add the items you want to your cart and proceed to the checkout page.
- On the checkout page, you’ll see a field labeled “Discount code”
- Enter your code into this field exactly as it appears, then click “Apply.”
- The discount will be applied to your order total if the code is valid and meets the conditions.
If you encounter any issues applying your discount code, please contact our support team for assistance.
Where can I find a discount code?
You can find discount codes by subscribing to our newsletter. We occasionally send subscribers offers and discounts.
Alternatively, you can ask our team on our live chat, and they’ll be happy to assist you if any discounts are available.
What should I do if I encounter an issue during checkout?
If you experience any issues during checkout on our store, try the following steps:
- Check your payment details: Ensure all payment information is entered correctly and matches the details of your payment method.
- Refresh your browser: Sometimes, a simple refresh can resolve the issue.
- Clear your cache and cookies: This can help if there are any temporary glitches.
- Try a different device or browser: Switching to another device or browser might work if the issue persists.
If the problem continues, please contact our support team. Include details such as any error messages you received to help us assist you.
How can I manage my subscriptions?
Click the link below for a guide on how to update or manage your subscriptions.
Shipping Information
Do you ship to Australia?
Yes – All of our products are available to Australian customers.
Shipping prices are calculated at the checkout.
Do you ship internationally?
Yes – All of our products are available to international customers.
International shipping prices are calculated at the checkout.
Can I pick up my order locally?
No, unfortunately we do not offer local pick up service at this stage.
For local stockists of AtheroCare products please head to our “providers” page.
Store find & Providers
How long does shipping take?
Once you have placed your order, please allow:
Australia:
– Metro delivery 5-7 business days
– Regional delivery 7-10 business days
– Remote delivery 14-20 business days
International:
– Standard international 6-45 business days depending on the destination.
The time frame for customs clearance can also vary depending on your country’s procedures. While most orders are processed quickly, delays can occur, these delays are beyond our control.
P.O Boxes:
– We do not recommend using P.O Box addresses as this can cause delays. Many P.O Box locations will not accept parcels.
During busier periods, please allow up to 3 business days to process your order.
We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date.
Where do orders ship from?
Our company is Australian owned and operated. At this stage all orders are shipped from Australia.
How can I track my order?
Orders are usually processed within 4 business days, but may take longer during periods of high demand.
Once your order has been processed, we will send a confirmation email to the email address used at checkout.
For most non-US orders, this confirmation email will include tracking details. You can use these details to track your parcel through Australia Post.
Australia Post Tracking:
https://auspost.com.au/mypost/track/
Australia Post allows parcels to be tracked online with a tracking number or through the AusPost app.
US Orders
US orders are handled differently.
To help with customs clearance and tariff handling, US orders are sent in bulk shipments. Because of this, individual tracking details are generally not provided for US orders.
Tracking for US orders is usually only provided if there is an issue with the delivery or if our team needs to follow up on the shipment.
If you are concerned about your US order, please contact us using the same email address used at checkout so our team can check your order correctly.
During periods of high demand, all shipments, including express shipments, may take longer than usual to process or dispatch.
Will I pay customs?
If you are ordering from within Australia no custom fees will be charged as we ship from our warehouse in Queensland.
For international orders, Customs fees are determined by your country’s customs office, and unfortunately, these charges are completely outside of our control.
As the buyer, you will be responsible for paying any duties, taxes, or other fees required to release your order from customs.
We recommend checking with your local customs authority to understand what rules and charges may apply before placing your order.
The time frame for customs clearance can also vary depending on your country’s procedures. While most orders are processed quickly, delays can occur, and these are also beyond our control.
Wholesale
What is the wholesale website?
Our wholesale website is a dedicated ordering site for approved providers, clinics, pharmacies, health professionals, and businesses.
It allows wholesale customers to access wholesale pricing, order AtheroCare products, and manage their wholesale account in one place.
www.atherocare.com/wholesale
Who can apply for a wholesale account?
Wholesale accounts are available for approved providers, clinics, pharmacies, health professionals, and businesses that want to stock or supply AtheroCare products.
Applications are reviewed before access is approved.
How do I apply for a wholesale account?
You can apply for a wholesale account by completing our provider sign-up form here:
Once your application has been reviewed, our team will contact you with the next steps.
How do I login to my wholesale account?
Approved wholesale customers can log in through our wholesale website:
Operating Hours
AtheroCare public holiday closure dates.
AtheroCare operates in Australia, and our customer support will be closed on the following national public holidays:
- Christmas Day: Friday, 25 December 2026
- Boxing Day: Saturday, 26 December 2026
- New Year’s Day: Friday, 1 January 2027
- Australia Day: Tuesday, 26 January 2027
- Good Friday: Friday, 26 March 2027
- Day Following Good Friday: Saturday, 27 March 2027
- Easter Sunday: Sunday, 28 March 2027
- Easter Monday: Monday, 29 March 2027
- Anzac Day: Sunday, 25 April 2027
Note – Postal and courier services we use may also be closed on some state public holidays, such as the King’s Birthday (14 June 2027 in most states, 4 October 2027 in Queensland). Deliveries may be delayed on or around these days.
If you email us on any of these days, we will respond as soon as possible once we return to regular business hours.
AtheroCare operating hours.
Our business operates from 9am-5pm Monday to Friday. (AEST, UTC+10, Brisbane Australia)
We are closed weekends and public holidays.
For all enquires contact us by using the live chat or the contact us form at the bottom of this page.
Please allow at least 2 business days for a response.
Online store hours.
Our online store operates 24/7, so you can shop anytime, even on public holidays.
Contact Information
How can I contact AtheroCare?
Please contact us using our contact form Below or by using the live chat.
Please allow at least 2 business days for a response.
What is AtheroCare's email?
You can email us at support@atherocare.com.
However for customer support we recommend using our contact form or chat on our website to ensure your email is not marked as spam.
Please allow at least 2 business days for a response.