Frequently Asked Questions
General Information
What is AtheroCare?
AtheroCare is an Australian company.
Our mission is to provide a variety or high-quality products and information to support overall wellness.
If you have any further questions Contact us
Where is AtheroCare located?
AtheroCare operates from Australia, and we ship our products worldwide.
Can I claim on Medicare?
Unfortunately, Medicare benefits are not claimable for any products or programs that AtheroCare currently offers.
What is AtheroCare’s approach to sustainability?
We are committed to sustainability by minimizing waste, sourcing responsibly, and continually improving our packaging to reduce environmental impact.
How does AtheroCare handle customer feedback?
Customer feedback is invaluable to us. We regularly review suggestions to improve our products and services. You can share your thoughts via our contact form.
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Where can I find more information?
If you have any further questions please contact us using our contact form.
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Order Information
Is there a minimum order amount?
No, there is no minimum order amount. You are welcome to purchase as much or as little as you need.
However, please note that in some countries, regulations may limit the purchase of supplements to a 3-month supply per order.
Make sure to check your local guidelines before placing a larger order.
What does "Low Stock" mean on your store?
When a product is marked as "Low Stock," it means our inventory is running low, and there is a chance of delays in shipping. However, we will process your order as soon as possible and keep you updated on its status.
What does "Pre-Order" mean, and how does it work?
Occationally on some products you may see the option to "Pre-order"
A Pre-Order allows you to reserve a product before it officially launches or becomes available.
When you pre-order, payment is processed immediately to secure your item, which will ship on the estimated release date provided.
We will send a confirmation and tracking information once it’s on the way.
How do I use a discount code?
To use a discount code, follow these steps during checkout:
- Add the items you want to your cart and proceed to the checkout page.
- On the checkout page, you’ll see a field labeled “Discount code”
- Enter your code into this field exactly as it appears, then click “Apply.”
- The discount will be applied to your order total if the code is valid and meets the conditions.
If you encounter any issues applying your discount code, please contact our support team for assistance.
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Where can I find a discount code?
You can find discount codes by subscribing to our newsletter. We occasionally send subscribers offers and discounts.
Alternatively, you can ask our team on our live chat, and they’ll be happy to assist you if any discounts are available.
What should I do if I encounter an issue during checkout?
f you experience any issues during checkout on our store, try the following steps:
- Check your payment details: Ensure all payment information is entered correctly and matches the details of your payment method.
- Refresh your browser: Sometimes, a simple refresh can resolve the issue.
- Clear your cache and cookies: This can help if there are any temporary glitches.
- Try a different device or browser: Switching to another device or browser might work if the issue persists.
If the problem continues, please contact our support team. Include details such as any error messages you received to help us assist you.
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Shipping Information
Do you ship to Australia?
Yes - All of our products are available to Australian customers.
We provide free shipping within all of Australia.
Do you ship internationally?
Yes - All of our products are available to international customers.
International shipping prices are calculated at the checkout.
How long does shipping take?
Once you have placed your order, please allow:
Australia:
- Metro delivery within 5-7 business days
- Regional delivery within 7-10 business days
- Remote delivery within 14-20 business days
International:
- Standard international within 6-45 business days depending on destination.
The time frame for customs clearance can also vary depending on your country’s procedures. While most orders are processed quickly, delays can occur, these delays are beyond our control.
During busier periods, please allow up to 3 business days to process your order.
A tracking number is provided for all orders as soon as they are processed.
We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date.
Where do orders ship from?
Our company is Australian owned and operated. At this stage all orders are shipped from Australia.
How can I track my order?
Orders are typically processed within 2-3 business days.
We will send you a tracking number to your email once your package has been shipped.
Please track your order using the tracking number provided.
Tracking for Australia:
https://auspost.com.au/mypost/track/search
Australia Post Phone: 03 8847 9045
Tracking for USA
https://tools.usps.com/go/TrackConfirmAction_input
USPS Phone: 1-800-275-8777
Tracking for all other countries:
https://auspost.com.au/mypost/track/search
Deliveries are generally sent via Australia Post unless special arrangements are arranged.
Will I pay customs?
If you are ordering from within Australia no custom fees will be charged as we ship from our warehouse in Queensland.
For international orders, Customs fees are determined by your country’s customs office, and unfortunately, these charges are completely outside of our control.
As the buyer, you will be responsible for paying any duties, taxes, or other fees required to release your order from customs.
We recommend checking with your local customs authority to understand what rules and charges may apply before placing your order.
The time frame for customs clearance can also vary depending on your country’s procedures. While most orders are processed quickly, delays can occur, and these are also beyond our control.
Contact Information
How can I contact AtheroCare?
Please contact us using our contact form or live chat.
Contact us
Please allow 2 business days for a response.
Can I pick up my order locally?
No, unfortunately we do not offer local pick up service at this stage.
What is AtheroCare's email?
You can email us at info@atherocare.com.
However for customer support we recommend using our contact form or chat on our website to ensure your email is not marked as spam.
Contact us
Please allow 2 business days for a response.
Operating Hours
AtheroCare public holiday closure dates.
AtheroCare operates in Australia, and our customer support will be closed on the following national public holidays:
- New Year's Day: Wednesday, 1 January
- Australia Day : Monday, 27 January
- Good Friday: Friday, 18 April
- Day Following Good Friday: Saturday, 19 April
- Easter Sunday: Sunday, 20 April
- Easter Monday: Monday, 21 April
- Anzac Day: Friday, 25 April
- Christmas Day: Thursday, 25 December
- Boxing Day: Friday, 26 December
If you email us on any of these days, we will respond as soon as possible once we return to regular business hours.
AtheroCare operating hours.
Our business operates from 9am-5pm Monday to Friday. (AEST, UTC+10, Brisbane Australia)
We are closed weekends and public holidays.
For all enquires contact us using our contact form or chat.
Contact us
Please allow 2 business days for a response.
Online store hours.
Our online store operates 24/7, so you can shop anytime, even on public holidays.
If you have any other questions contact us.
